Lillybrook Counseling Services has instituted a COVID-19 Preparedness and Response plan.  Lillybrook aims to protect its workforce and clients by enacting all appropriate prevention efforts.  We are continually monitoring guidance from local, state, and federal health officials and implementing workplace and plan modification(s) where appropriate.  Anyone with questions is encouraged to contact the Administrative Director or Owner via phone at (248)250-6620 and/or email at or respectively.


We have made it a top priority to create an environment, as well as policies and procedures, based on expert recommendations, that will allow you to continue to receive the high quality care you need and deserve in the safest manner possible.  Therefore, telehealth services will be performed to the maximum extent that it is possible. 

When considering in-person care, we urge you to use an abundance of caution in your decision-making processes.  In-Person care must be weighed against the potential risks associated with COVID-19 including but not limited to life and health.  Due to these risks and the potential for harm to occur, a well thought out justification for in-person care must be made.  Simply stating that in-person psychotherapy or assessment is superior to remote services will not be sufficient.  

Below is a summary of some of the steps and protocols we have put into place to mitigate risk and promote safety: 

  1. All staff, employees, volunteers, and contractors are oriented to the company policy and are trained by Erin Lilly, Administrative Director or Joe Lilly, Clinical Director and Owner. 

    1. Compliance with policies and procedures are monitored. 

    2. The proper use of Personal Protection Equipment (PPE) which is documented in postings throughout the suite. 

  2. Screening all patients and staff for COVID-19 symptoms prior to their appointment and when they arrive.

    1. Anyone demonstrating symptoms will have their appointment rescheduled.  All cancellation fees will be waived in connection to COVID-19.

      1. Symptoms include but are not limited to

        1. Fever

        2. Cough

        3. Shortness of breath

        4. Loss of taste and/or smell

        5. Sore throat

        6. Gastrointestinal issues

      2. Any known or possible exposure to COVID-19 will result in rescheduling the appointment to telehealth or another day and time.

    2. In the event you or your therapist are experiencing symptoms related to COVID-19 we’re glad to offer your session to you via telehealth, as long as either party remains medically capable.

  3. We ask that you remain in your car. 

    1. Please text (248)834-3577 or call (248)250-6620 from your car when you arrive.  We will come to you when we are ready to begin your appointment.  (You may be contacted via text message, telephone, or a Lillybrook staff member may welcome you from the parking lot.)

    2. No friends or family in the waiting room or clinical areas unless deemed necessary and appropriate by your therapist. 

  4. Requiring all staff and patients to wear a mask during visits.

  5. Maintaining a handshake free zone.

  6. Maintaining 6ft of physical distance between people throughout our facility.

  7. Increased disinfection and cleaning protocols throughout the day

    1. Disinfection of chairs, tables, and other furniture throughout the facility. 

    2. Lillybrook staff clean and disinfect all high contact areas several times throughout the day

    3. Office spaces are disinfected after every client session. 

    4. Other areas throughout the suite that are not considered high contact are cleaned and disinfected twice daily. 

    5. A full clean and disinfecting is done of the entire suite weekly including vacuuming of the carpets. 

  8. Hand sanitizer is available throughout the facility

  9. No food or drink allowed in the suite.

  10. Time will be allotted to disinfect between sessions. 

  11. Removal of toys and magazines from the waiting room.

  12. Electronic paperwork processing via the patient portal.

  13. We encourage you to authorize our “Credit Card on File” option to reduce the need of currency exchange.


We realize that some of these measures may be a bit of an inconvenience, but the health and safety of you and our staff are always our highest priority.  If you feel you are unable to accommodate these policies, we ask that you continue your treatment remotely through telehealth procedures.  Your therapist reserves the right to cancel your session in the event there has not been proper screening or if it is determined that COVID-19 symptoms are present. 


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Lillybrook Counseling Services 

3190 Rochester Rd. Suite 105

Troy, MI 48083

Phone: (248)250-6620

Fax: (248)250-6629


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