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Revised and Approved 12/22/2023




The aim of this plan is to describe the measures that Lillybrook Counseling Services will take to remove and prevent barriers to our facilities and services for staff, clients, visitors, interns, etc.




This plan:

1. Describes the process by which Lillybrook identifies, removes, and prevents barriers to people with disabilities.

2. Describes the ways that Lillybrook will make this accessibility plan available to the public.


Description of Lillybrook Counseling Services

Lillybrook Counseling Services is a for-profit outpatient mental health/behavioral health corporation.


Lillybrook Counseling Services aims to be a premier mental health/behavioral health corporation in the Tri-county area that endeavors to improve the mental health status of the population, in a fiscally responsible manner, by mobilizing technology, responding to identified needs, and collaborating with others.


Lillybrook Counseling Services has one location in Troy, MI. Our catchment area is the Tri-County area.  Though, via telehealth we may, and occasionally do, experience a broader reach within the State of Michigan.


Responsibility of Accessibility

The Chief Executive and Clinical Director and Administrative Director at the request of all personnel at Lillybrook Counseling Services are responsible for identifying barriers. It is the responsibility of the Chief Executive and Clinical Director to see that the barriers are addressed and removed if and when possible.


Lillybrook Counseling Services Commitment to Accessibility Planning


Lillybrook Counseling Services is committed to:

  • The provision of quality services to enhance the quality of life to all clients and their family members and members of the community with disabilities.

  • The continual improvement of access to facilities, policies, programs, practices and services for clients and their family members, staff, administration, and members of the communities, including stakeholders, in which we serve.

  • The continual monitoring of clients being integrated into the communities of their choice.

  • The participation of people with disabilities in the development and review of its accessibility plan.

  • Ensuring corporation by-laws and policies are consistent with the principles of accessibility and meet legal and regulatory requirements.

  • The continual monitoring of the corporation’s employment practices ensuring nondiscriminatory practices are being adhered to.


Accessibility Statement


Updated: 12/22/2023.



Lillybrook Counseling Services strives to ensure that its services are accessible to people with disabilities. Lillybrook Counseling Services has invested a significant number of resources to help ensure that its website is made easier to use and more accessible for people with disabilities, with the strong belief that every person has the right to live with dignity, equality, comfort, and independence.

Accessibility on makes available the UserWay Website Accessibility Widget that is powered by a dedicated accessibility server. The software allows to improve its compliance with the Web Content Accessibility Guidelines (WCAG 2.1).

Enabling the Accessibility Menu

The accessibility menu can be enabled either by hitting the tab key when the page first loads or by clicking the accessibility menu icon that appears on the corner of the page. After triggering the accessibility menu, please wait a moment for the accessibility menu to load in its entirety.


Lillybrook Counseling Services continues its efforts to constantly improve the accessibility of its site and services in the belief that it is our collective moral obligation to allow seamless, accessible, and unhindered use also for those of us with disabilities.

In an ongoing effort to continually improve and remediate accessibility issues, we also regularly scan with UserWay's Free Website Accessibility Scanner to identify and fix every possible accessibility barrier on our site.

Despite our efforts to make all pages and content on fully accessible, some content may not have yet been fully adapted to the strictest accessibility standards. This may be a result of not having found or identified the most appropriate technological solution.

Practice Location

Identification of Barriers

It is the intent of the Chief Executive and Clinical Director and the Administrative Director to provide a Barrier Free corporation and community; however, in the event a barrier is identified in the following areas:


  • Physical

  • Architectural

  • Environmental

  • Attitudinal

  • Financial

  • Employment

  • Technological

  • Communication

  • Transportation

  • Community Integration

  • Any other barrier identified by:

    • Clients

    • Personnel

    • Other stakeholders


It is the responsibility of the staff member to whom the report is made to forward this information to a member of the Administrative Team.  During the meeting, the parties will create and implement a corrective action plan to address and remove the identified barrier, whenever possible.  If due to matters beyond the control of the Chief Executive and Clinical Director and Administrative Director the barrier cannot be removed, an appropriate referral to a community agency that is able to provide the service will be made. Requests for reasonable accommodations are also identified, reviewed, and decided upon in the same matter.


A "barrier" is anything that prevents a person with a disability from fully participating in all aspects of society because of his or her disability, including a physical barrier, an architectural barrier, an informational or communications barrier, an attitudinal barrier, a technological barrier, a policy, or a practice. An example of each of the different kinds of barriers is shown below:


Barrier Type Example:  Physical

A doorknob that cannot be operated by a person with limited upper-body mobility and strength.

Barrier Type Example: Architectural

A hallway or door that is too narrow for a wheelchair.

Barrier Type Example: Environmental

Noise level including lack of proper sound proofing in offices.

Barrier Type Example: Communicational

A therapist who talks loudly when addressing a deaf client.

Barrier Type Example: Attitudinal

A support staff member who ignores a customer in a wheelchair.

Barrier Type Example: Financial

A client that cannot afford to private pay for services.

Barrier Type Example: Employment

Practices within the corporation that discriminates

Barrier Type Example: Technological

A paper tray on a laser printer that requires two strong hands to open.

Barrier Type Example: Transportation

Clients that cannot receive services because of lack of transportation to the agency.

Barrier Type Example: Community Integration

Client referred to another resource within the community for services the corporation is unable to provide.


Annual Barrier Assessment and Report

The Annual Assessment and Report will take place in January to describe the year prior. This report will be documented in the Annual Barrier Assessment and Report located in Google Drive > Shared Drives > Admin > Working Items > Management Reports and will include at a minimum:

  • Timelines for the removal of barriers.

  • Progress made in the removal of barriers.

  • Areas needing improvement.


Review and Monitoring Process

The Chief Executive and Clinical Director and Administrative Director are responsible for review and monitoring.


Communication of the Plan

Lillybrook Counseling Services’ accessibility plan will be located in the corporate Policy Manual. On request, the plan can be made available to clients and community members. It is provided to new staff in the orientation package.  A copy is available on the Lillybrook Counseling Services website (


Here For You

If you are experiencing difficulty with any content on or require assistance with any part of our site, please contact us during normal business hours as detailed below and we will be happy to assist.


Contact Us

If you wish to report an accessibility issue, have any questions, or need assistance, please contact Lillybrook Counseling Services for support as follows:



Phone: Phone: 1-248-250-6620

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